Etienne has almost 25 years of financial services experience in operations, client services, projects and digital platforms management. Before joining iA Private Wealth in 2016, Etienne has worked in various roles in the IIROC industry and life insurance companies, supporting large digital and non-digital initiatives.

In his current role, he is focused on client experience and operational initiatives, identifying areas for improvement in CX processes and digital platforms to enhance the client and advisor experience and increase operational efficiencies for the branches and the dealer. Etienne earned an MBA specialized in financial services from UQAM’s School of Management.